Contact information

Contact Information

Last Updated: 12/03/2026

Thank you for visiting Aerefresh. We value our customers and are committed to providing helpful support and clear communication. If you have any questions, concerns, or inquiries regarding our products, orders, or services, our team will be happy to assist you.

This page provides information on how you can contact us for customer support, order assistance, or general inquiries related to Aerefresh products and services.

Customer Support

For any questions regarding our products, your order, shipping, or general inquiries, you may contact our customer support team using the details provided below.

We aim to respond to all customer inquiries as quickly as possible.

Email Support

Email: hello@aerefresh.com

Customers may contact us via email for assistance with:

  • order status inquiries

  • shipping and delivery questions

  • product information requests

  • replacement or damage claims

  • return or refund inquiries

  • website or technical issues

  • general customer support

Our support team typically responds within 1–2 business days.

Business Address

Aerefresh operates from the following registered business location:

Aerefresh
NeoSpace Building
KINFRA Techno-Industrial Park
Beside NH66, Kakkanchery
Malappuram, Kerala – 673634
India

Please note that this address is primarily for business correspondence and administrative purposes.

Customers should contact us by email before sending any physical returns, replacement items, or documents.

Business Hours

Our customer support team operates during the following hours:

Monday – Saturday: 9:00 AM – 6:00 PM (IST)
Sunday: Closed

Requests received outside business hours may be responded to on the next working day.

Order Support

If you are contacting us regarding an order, please include the following details in your message to help us assist you more efficiently:

  • Order number

  • Full name used for the order

  • Email address used during checkout

  • Description of the issue or request

  • Photos or videos if reporting product damage

Providing this information helps our team resolve your request faster.

Product Inquiries

If you have questions about Aerefresh air purification products, including product usage, installation, or performance, feel free to reach out to us.

Our team will be happy to provide information and guidance regarding:

  • product features and specifications

  • recommended usage environments

  • maintenance and care instructions

  • general product support

Business and Partnership Inquiries

For business partnerships, wholesale inquiries, media collaborations, or other professional opportunities, please contact us via email with the subject line “Business Inquiry”.

Email: hello@aerefresh.com

Our team will review your request and respond if appropriate.

Response Time

We strive to respond to all customer inquiries within 24–48 hours during business days.

During periods of high customer demand or holidays, response times may be slightly longer.

We appreciate your patience and understanding.

Customer Satisfaction

At Aerefresh, we are committed to delivering a positive customer experience. If you have any concerns regarding our products or services, please do not hesitate to reach out to us.

Your feedback helps us improve and continue providing better products and services.